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Drupal Support

Keeping your business moving & growing

Enabling your Drupal website to run at its best

We take care of your website so you can focus on keeping your business moving and growing. 

Whether your set up is complex and integrated into your other systems or an enterprise Drupal site, we keep your website running at its best for your customers and users. Should a problem arise, we’re here to resolve them quickly with guaranteed response times.

Ixis has a considerable track record of working with major enterprise clients and, owing to their specific expertise with Drupal, are the perfect fit when it comes to providing hosting and support for the new Uniper sites.
Sven Rudloff VP Brand & Channel Management
Sven Rudloff
VP Brand & Channel Management, Uniper SE
Your customers are key to your success
Your business is unique and your requirements will be too. We work with you to prioritise your support requests using a customer-first approach so you are always receiving best value for your business.

Your customer’s experience is key to your success so we prioritise this over requests which won’t affect your website’s performance.

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Keep your site healthy & secure 24/7
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Transparent reporting
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Flexible Support Packages
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Dedicated UK-based support team
Here to help you
Our support team are your personal point of contact and each analyst will know about you, your business and your system. They’ll see your request through to resolution, managing the workflow and working with your other suppliers on your behalf, if needed.

Our service reviews can give you all the information to help manage and monitor your KPIs whether to confirm the standard of service, to get an understanding of the work delivered or report back to senior management.

Matt - Service Desk Manager
Matt - Service Desk Manager
Peter - Systems Engineer
Peter - Systems Engineer
Andy - Service Desk Analyst
Andy - Service Desk Analyst
Viktor - Service Desk Analyst
Viktor - Service Desk Analyst
Supporting you when you need it most

We work with you to make your business a success online. Your support time can be rolled over for when everything is running smoothly, meaning support is there when you need it most. If your business takes a new direction, we can adapt your support time to allow for this.

Our website support is in plain English and designed to help you understand which option is exactly right for you. We'll discuss your business needs with you to offer a cost-effective package that will keep your website healthy, secure and working to its fullest.

Ixis Account Management Process
Our account management process
Our Account Management Team will spend time understanding your business and getting to know you. We'll focus on your team and your customers to recognise what is important to your customers and your users. We'll regularly connect to ensure the level of service you're receiving is consistently right for your current and future needs.

Drupal 8 Certified Developer
Drupal Certified Developer
Drupal 8 Certified Back End Specialist
Drupal 8 Certified Back End Specialist
Drupal 8 Certified Front End Specialist
Drupal 8 Certified Front End Specialist
Drupal 8 Certified Site Builder
Drupal 8 Certified Site Builder
Drupal has been a part of our existence since the very beginning in 2004

Working exclusively in Drupal for a number of years, we became the UK’s leading dedicated agency.

While perfecting our skills building Drupal sites, our expertise in understanding our clients' support needs was gained.

We continually strive to always lead the way with up to date, best practice solutions that are right for your organisation by achieving relevant certifications for our industry and technologies.

Just as we aim for knowledge, we endeavour to provide a high standard of security for all of our clients through our Quality Management (ISO 9001) and Information Security Management (ISO 27001) Systems.

ISO 9001 Certified
ISO 9001 Certified
Zend Certified Engineer
Zend Certified Engineer
ITIL led Service Desk
ITIL led Service Desk
Professional Diploma in UX Design
Professional Diploma in UX Design

Get in touch

We understand how important your business is, that's why we'll be in touch as soon as possible - usually by the next working day. 
If contact forms aren't your style, you can call our team on 01925 320041
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