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Drupal Support

Keeping your business moving & growing

Enabling your website to run at its best

We take care of your website so you can focus on keeping your business moving and growing. 

Whether your set up is complex and integrated into your other systems or an enterprise Drupal site, we keep your website running at its best for your customers and users. Should a problem arise, we’re here to resolve them quickly with guaranteed response times.

Ixis has a considerable track record of working with major enterprise clients and, owing to their specific expertise with Drupal, are the perfect fit when it comes to providing hosting and support for the new Uniper sites.
Sven Rudloff VP Brand & Channel Management
Sven Rudloff
VP Brand & Channel Management, Uniper SE
Your customers are key to your success
Your business is unique and your requirements will be too. We work with you to prioritise your support requests using a customer-first approach so you are always receiving best value for your business. Your customer’s experience is key to your success so we prioritise this over requests which won’t affect your website’s performance. 

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Keep your site healthy & secure 24/7
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Transparent reporting
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Flexible Support Packages
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Dedicated UK-based support team
Here to help you
Our support team are your personal point of contact and each analyst will know about you, your business and your system. They’ll see your request through to resolution, managing the workflow and working with your other suppliers on your behalf, if needed. Our service reviews can give you all the information to help manage & monitor your KPIs whether to confirm the standard of service, to get an understanding of the work delivered or report back to senior management. 

   
Matt - Service Desk Manager
Matt - Service Desk Manager
Peter - Systems Engineer
Peter - Systems Engineer
Andy - Service Desk Analyst
Andy - Service Desk Analyst
Viktor - Service Desk Analyst
Viktor - Service Desk Analyst
Supporting you when you need it most
We work with you to make your business a success online. Your support time can be rolled over for when everything is running smoothly, meaning support is there when you need it most. If your business takes a new direction, we can adapt your support time to allow for this. Our website support is in plain English and designed to help you understand which option is exactly right for you. We'll discuss your business needs with you to offer a cost-effective package that will keep your website healthy, secure and working to its fullest.

 
Ixis Account Management Process
Our account management process
Our Account Management Team will spend time understanding your business and getting to know you. We'll focus on your team and your customers to recognise what is important to your customers and your users. We'll regularly connect to ensure the level of service you're receiving is consistently right for your current and future needs.

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Get in touch and find out how we can empower your organisation.
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