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Website Support

Making your website the easiest thing to manage in your business

Taking care of your website

Managing a website can be complicated. We focus on your website through regular, pro-active maintenance and monitoring so you can focus on achieving your marketing goals. Our job is to keep your site working at its best for your customers and when problems arise, we’re here to resolve them quickly with guaranteed response times.

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Keep your site healthy & secure 24/7
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Transparent Reporting
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Flexible Support Packages
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Dedicated UK-based support team
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Ben managing client accounts
Our account management process

Our Account Management Team will spend time understanding your business and getting to know you. We'll focus on your team and your customers to recognise what is important to your customers and your users.

Ixis Account Management Process
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Matt on the phone
Here to help you

Our support team are your personal point of contact and each analyst will know about you, your business and your system. They’ll see your request through to resolution, managing the workflow and working with your other suppliers on your behalf, if needed.

Our service reviews can give you all the information to help manage and monitor your KPIs whether to confirm the standard of service, to get an understanding of the work delivered or report back to senior management.

Matt - Service Desk Manager
Matt - Service Desk Manager
Andy - Service Desk Analyst
Andy - Service Desk Analyst
Viktor - Service Desk Analyst
Viktor - Service Desk Analyst
Peter - Systems Engineer
Peter - Systems Engineer
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Your customers are key to your business
We help you prioritise requests using a customer-first approach and ensure the best value for your business. We ensure that your customer's experience isn't affected and that your team are able to achieve their goals by prioritising this over requests which won't affect your website's performance.

We chose Ixis for supporting and hosting our online community in 2006. We were so impressed with their work, in 2008 we asked them to develop our main epilepsy information website.
Mark Morton
Mark Morton
Digital Manager, Epilepsy Action
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What's right for me?

Your business is dynamic and your support should be too. Support time can be rolled over when everything is running smoothly, meaning support is there when you need it. If your business takes a new direction, we can adapt your support time to allow for this.

Our website support is in plain english and designed to help you understand which option is exactly right for you. We'll discuss your business needs with you to offer a cost-effective package that will keep your website healthy, secure and working to its fullest.

Get in touch

We understand how important your business is, that's why we'll be in touch as soon as possible - usually by the next working day. 
If contact forms aren't your style, you can call our team on 01925 320041
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