WordPress
WordPress Website Support
WordPress Website Support

Making your WordPress website the easiest thing to manage in your business

Taking care of your website

Managing a WordPress website can be complicated. We focus on your website through regular, pro-active maintenance and monitoring so you can focus on achieving your marketing goals. Our job is to keep your site working at its best for your customers and when problems arise, we’re here to resolve them quickly with guaranteed response times.

clock icon
Keep your site healthy & secure 24/7
monitoring graph
Transparent Reporting
control panel
Flexible Support Packages
team with bulb
Dedicated UK-based support team
Our account management process
Our Account Management Team will spend time understanding your business and getting to know you. We'll focus on your team and your customers to recognise what is important to your customers and your users. We'll regularly connect to ensure the level of service you're receiving is consistently right for your current and future needs. 

Ixis Account Management Process
Here to help you
Our support team are your personal point of contact and each analyst will know about you, your business and your system. They’ll see your request through to resolution, managing the workflow and working with your other suppliers on your behalf, if needed. Our service reviews can give you all the information to help manage & monitor your KPIs whether to confirm the standard of service, to get an understanding of the work delivered or report back to senior management.

Matt - Service Desk Manager
Matt - Service Desk Manager
Andy - Service Desk Analyst
Andy - Service Desk Analyst
Viktor - Service Desk Analyst
Viktor - Service Desk Analyst
Peter - Systems Engineer
Peter - Systems Engineer
Striving to lead the way

We continually strive to always lead the way with up to date, best practice solutions that are right for your organisation by achieving relevant certifications for our industry and technologies.

Just as we aim for knowledge, we endeavour to provide a high standard of security for all of our clients through our Quality Management (ISO 9001) and Information Security Management (ISO 27001) Systems.

ISO 9001 Certified
ISO 9001 Certified
Zend Certified Engineer
Zend Certified Engineer
ITIL led Service Desk
ITIL led Service Desk
Professional Diploma in UX Design
Professional Diploma in UX Design
Your customers are key to your business
We help you prioritise requests using a customer-first approach and ensure the best value for your business. We ensure that your customer's experience isn't affected and that your team are able to achieve their goals by prioritising this over requests which won't affect your website's performance.

We chose Ixis for supporting and hosting our online community in 2006. We were so impressed with their work, in 2008 we asked them to develop our main epilepsy information website.
Mark Morton
Mark Morton
Digital Manager, Epilepsy Action
What's right for me?

Your business is dynamic and your support should be too. Support time can be rolled over when everything is running smoothly, meaning support is there when you need it. If your business takes a new direction, we can adapt your support time to allow for this.

Our website support is in plain english and designed to help you understand which option is exactly right for you. We'll discuss your business needs with you to offer a cost-effective package that will keep your website healthy, secure and working to its fullest.

 

Get in touch

We understand how important your business is, that's why we'll be in touch as soon as possible - usually by the next working day. 
If contact forms aren't your style, you can call our team on 01925 320041
Fields marked with the asterisk (*) are mandatory
By clicking this checkbox you agree with our Privacy Policy, and are allowing us to store this information about you so that we can stay in touch.
Back to top