At Ixis we pride ourselves on the support we offer. It’s one of the things that helps us stand out above our competitors and makes us the leading Drupal provider in the country.
We run an ITIL (Information Technology Infrastructure Library) led Service Desk employing Service Desk Analysts as the first point of contact, through to 2nd or 3rd line technical support depending on the nature of your request.
It means that we can respond quickly and resolve any challenges swiftly - and we apply incident, change and problem management principles to make sure we’re continually improving our service.
That means reviewing and investigating systems to identify risk or weak spots and providing a ticketing system to keep track of incidents so you can clearly see the status of any reported incidents.
The Service Desk is your daily point of contact and each Service Desk Analyst will be knowledgeable about you, your business, and your system. They’ll see your request through to resolution, managing the workflow and working with any 3rd party suppliers. Management Service Reporting is also provided by the Service Desk Manager and tailored to suit your business needs.
We also provide a Client Services representative for all matters outside of Service Desk. This is where you can book Ixis resources for other activities.