We offer an Information Technology Infrastructure Library (ITIL) support desk run by our team of analysts. They can be your first point of contact or provide second or third line technical support - it all depends on the nature of your request.
This allows us to resolve challenges quickly - applying incident, change and problem management principles to continuously improve our service. 

We can review and investigate systems to identify risk or weak spots, and our ticketing system keeps track of your incident, so you can clearly see its status at any time.

The ITIL support desk is your daily point of contact and each analyst will know about you, your business and your system. They’ll see your request through to resolution, managing the workflow and working with third party suppliers. The desk manager can also provide management service reporting tailored to your business needs.

Beyond the service desk, you can use our client services representative to book Ixis resources for other activities.